Customer Success
When you sign up with GroupBy, you sign up to a partnership with a team of world-class eCommerce and site search experts.
A team that is focused on delivering an implementation that gets you to market fast, with a quality experience for your customers.
A team that is committed to understanding your specific business objectives and helping you make the most of our suite of products.
Well, this is how we can help!
White-Glove Services
Our white glove delivery model provides a seamless, hassle-free migration onto the GroupBy platform.
No extra implementation costs or services fees
We provide a dedicated onboarding team that works closely with our customers during implementation
You will have access to subject matter experts in site search and e-commerce
Data Services
It all begins with your data. By investing time up front to fully understand your product catalog, we are able to comprehensively map out a data model that powers your front end experience.
Our ETL services will help get your site search live, and we have optional ongoing ETL services if required
Using our Enrich platform, our data teams are able to curate your products and provide a more relevant experience for your customers. Read more about Enrich here
Project Delivery
During onboarding, our delivery teams bring a keen attention to detail to drive for project success.
We will prepare a detailed plan that clearly identifies key deliverables, project gates , and milestones
Our focus on anticipating unforeseen events helps us plan for potential surprises
Technical Consulting
Our consulting team is the core group responsible for partnering with our customers to define and implement the best e-commerce strategy for your business.
Experts in site search and ecommerce to partner on improving your ecommerce experience
Continuous iteration and fine-tuning of the search engine to enhance relevancy
Support with implementing new features and product functionality
Customer Support
We offer 24/7 customer support that delivers custom-tailored care specific to your needs.
On-call support team that is available round-the-clock to address P1 and urgent issues
Customer Success Managers that are familiar with your platform and configurations
Served hot from our clients
With Searchandiser, we have seen a huge improvement over SOLR–we no longer have to deal with what our business users referred to as a random number generator.
GroupBy has significantly improved our ability to react to our customers changing needs in near real-time.
Our partnership with GroupBy has far exceeded our expectations. I couldn’t be more pleased with the success of this implementation between Swanson Health Products and GroupBy. We are very excited about the future and where GroupBy can take us.
I feel like I’m losing money by not having you across more of my site—you guys are my favorite vendor.
I have had the opportunity to work with GroupBy at Cabela's and saw a tremendous return for our investment. They knew how to take data and turn it into actionable insights for the company. It was for that reason that when we considered a change at Swanson, they were one of the first ones on the list. We could not be happier with their partnership approach.
Tuning our search results has been an incredibly difficult game of whack-a-mole. GroupBy has a great team that is always eager to help us brainstorm creative solutions to our unique challenges.
